UK Mainland delivery is FREE! Other delivery options are available at checkout. We send items to different EU countries. The shipping cost is different and depends of destination.1. How long does delivery take?
Your order will be dispatched within 1-2 working days of receiving payment (Monday-Friday). The estimated delivery time is 3-5 working days to UK Mainland addresses. If it is different, it will be displayed on the product page of the rug or in the shopping basket.
2. How to check the date of my delivery?
We will provide you with a tracking number so you can check the status of your delivery. You can track the progress of your delivery and see which day you will receive your order.
3. What happens if I miss my delivery?
If you do miss the first delivery couriers will make 2-3 attempts to deliver your package on separate business days. In most cases, you must be present and provide an signature to receive your package. If you are unavailable to sign for your package on any of those days, they will typically hold your package at a nearby facility for 3-5 business days. If you are picking up from a facility, be sure to bring your tracking number and a valid photo ID.
4. Can my rug(s) be left with a neighbor if I am not at home?
Yes, couriers may try to deliver your order to a neighbor if you are not at home to receive the delivery.
5. Can my order be left in my porch, shed, garage etc?
Couriers do require your signature for your order upon delivery.
Delivery Options:UK Mainland – FREE.
Offshore UK Delivery and EU countries, see below at check-out.
Republic of Ireland (Eire) Delivery - £20
Jersey / Guernsey Delivery (VAT Exempt) - £20